Resume

Documentation Specialist + Technical Customer Advisor
Tucows Domains + Hover.com
Jun/2020-Jun/2022
May/2023-current
Remote, ON.
• Developed searchable, structured content to support internal teams and customers in DNS/domain operations.
• Translated complex technical concepts into accessible documentation, ensuringclarity and usability.
• Collaborated with support, dev, and marketing teams to align content with branding and business goals.
• Gained in-depth understanding of domain life cycles, DNS configuration, and customer experience pain points.
Program Assistant + Web Design & Development
Algonquin College
Sep/2022-Apr/2023
Jan/2024-Apr/2024
Ottawa. ON.
• Guided students in web design, CMS use, and coding best practices.
• Supported UX/UI learning and design system use, reinforcing responsive design principles.
• Delivered tutorials on Figma prototyping, accessibility, and modern frontend dev.
Team Lead + UX Researcher + Web Developer
Algonquin College
May/2020-Aug/2020
Ottawa. ON.
• Led design and development of a responsive website, using React, Figma, and HTML/CSS.
• Conducted user research, wireframing, and iterative prototyping in an Agile setting.
• Delivered high-fidelity mockups and interactive components based on marketing briefs.

     Education

Algonquin College
Graduate Certificate
Interactive Media Management
Jan/2020-Oct/2020
Ottawa, ON.
• Focused on UX/UI design, web development, and digital marketing.
• Developed skills in HTML, CSS, JavaScript, React, and Figma.
• Gained experience in Agile methodologies and project management.
GPA: 3.82/4.0
Universidad de América
Bachelor of Architecture
Architecture and Urban Planning
Jun/1994-Nov/2001
Bogotá, Colombia.
• Studied architecture, urban planning, and design principles.
• Developed skills in design software, project management, and teamwork.
Servicio Nacional de Aprendizaje (SENA)
Construction Auditor
Construction Management
May/2012-May/2013
Tunja, Colombia.
• Studied construction management, auditing, and project oversight.
• Developed skills in construction processes, quality control, and safety standards.

Professional Skills

Design Tools
CMS Platforms
Web D&D
Accessibility & QA
Adobe Software Suite
User Interface Design

Languages

HTML
CSS
JavaScript
Python
React
PHP & MySQL
and I also speak:
English
Spanish
French
(un peu)