Resume
Experience
Get ResumeDocumentation Specialist + Technical Customer Advisor
Tucows Domains + Hover.com
Jun/2020-Jun/2022
May/2023-current
May/2023-current
Remote, ON.
Developed searchable, structured content to support internal teams and customers in DNS/domain operations.
Translated complex technical concepts into accessible documentation, ensuringclarity and usability.
Collaborated with support, dev, and marketing teams to align content with branding and business goals.
Gained in-depth understanding of domain life cycles, DNS configuration, and customer experience pain points.
Translated complex technical concepts into accessible documentation, ensuringclarity and usability.
Collaborated with support, dev, and marketing teams to align content with branding and business goals.
Gained in-depth understanding of domain life cycles, DNS configuration, and customer experience pain points.
Program Assistant + Web Design & Development
Algonquin College
Sep/2022-Apr/2023
Jan/2024-Apr/2024
Jan/2024-Apr/2024
Ottawa. ON.
Guided students in web design, CMS use, and coding best practices.
Supported UX/UI learning and design system use, reinforcing responsive design principles.
Delivered tutorials on Figma prototyping, accessibility, and modern frontend dev.
Supported UX/UI learning and design system use, reinforcing responsive design principles.
Delivered tutorials on Figma prototyping, accessibility, and modern frontend dev.
Team Lead + UX Researcher + Web Developer
Algonquin College
May/2020-Aug/2020
Ottawa. ON.
Led design and development of a responsive website, using React, Figma, and HTML/CSS.
Conducted user research, wireframing, and iterative prototyping in an Agile setting.
Delivered high-fidelity mockups and interactive components based on marketing briefs.
Conducted user research, wireframing, and iterative prototyping in an Agile setting.
Delivered high-fidelity mockups and interactive components based on marketing briefs.
Education
Algonquin College
Graduate Certificate
Interactive Media Management
Jan/2020-Oct/2020
Ottawa, ON.
Focused on UX/UI design, web development, and digital marketing.
Developed skills in HTML, CSS, JavaScript, React, and Figma.
Gained experience in Agile methodologies and project management.
GPA: 3.82/4.0
Developed skills in HTML, CSS, JavaScript, React, and Figma.
Gained experience in Agile methodologies and project management.
GPA: 3.82/4.0
Universidad de América
Bachelor of Architecture
Architecture and Urban Planning
Jun/1994-Nov/2001
Bogotá, Colombia.
Studied architecture, urban planning, and design principles.
Developed skills in design software, project management, and teamwork.
Developed skills in design software, project management, and teamwork.
Servicio Nacional de Aprendizaje (SENA)
Construction Auditor
Construction Management
May/2012-May/2013
Tunja, Colombia.
Studied construction management, auditing, and project oversight.
Developed skills in construction processes, quality control, and safety standards.
Developed skills in construction processes, quality control, and safety standards.
Professional Skills
Design Tools
CMS Platforms
Web D&D
Accessibility & QA
Adobe Software Suite
User Interface Design
Languages
HTML
CSS
JavaScript
Python
React
PHP & MySQL
and I also speak:
English
Spanish
French
(un peu)
(un peu)